Refund Policy

CyberStreetOne Refund Policy

Thank you for shopping at Cyber Street One!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  info@cyberstreetone.com. Please note that returns will need to be sent to the following address: 21606 Devonshire St. #  4121 Chatsworth, CA. 91311. 
You can always contact us for any return question at info@cyberstreetone.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cyberstreetone.com.

Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.            The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.                     Only regular priced items may be refunded, items on sale cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cyberstreetone.com  and send your item to: 21606 Devonshire St # 4121 Chatsworth, CA. 91311

    Exempt Goods

    The following are exempt from refunds:                                                                   Gift cards                                                                                                             Some health and personal care items

      Partial refunds are granted (if applicable)

      Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
      Any item that is returned more than 30 days after delivery.

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  30 of days.

        Late or missing refunds

        If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
        If you have done all of this and you still have not received your refund yet, please contact us at info@cyberstreetone.com email and or phone number)

          Shipping

          Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
          You will be responsible for paying for your own shipping costs for returning your item.
          Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
          Depending on where you live, the time it may take for your exchanged product to reach you, may vary.